Frequently Asked Questions (FAQ)

• To place an order, follow these steps:

1. Browse the online store and add desired items to your cart.
2. Proceed to checkout.
3. Provide shipping and payment details.
4. Confirm your order.

If you need to make changes to your order, please contact our customer service team immediately. We’ll do our best to accommodate your request if the order hasn’t been processed yet.

Orders can be canceled within 24 hours of placement, provided they have not yet been shipped. For more details, please refer to our Cancellation Policy section.

We accept all major credit cards (Visa, MasterCard, American Express).

You will be charged as soon as your order is confirmed.

Once your payment is processed, you will receive an email confirmation with your order details.

Yes, your card details are secure. We use SSL encryption and do not store your card details.

All prices are listed in GBP (the British pound sterling). If you’re shopping from outside the currency zone, your bank will convert the amount accordingly.

Payments can be declined due to incorrect card details, insufficient funds, or bank policies. Please contact your bank for more information.

Currently, we only accept payment from one method for a single order.

Refunds are usually processed within 5-10 business days, depending on your bank’s policies

No, there are no hidden fees. You will see the total cost before completing your purchase.

We offer standard and express shipping options. The available options and costs will be presented at checkout.

Yes, We offer free shipping on all orders.

We ship to the USA and UK.

Orders are typically processed within 2-3 business days. Custom or made-to-order items may take longer, as specified on the product page.

Delivery times vary depending on the shipping method selected and your location. Standard shipping usually takes 5-7 business days, while expedited shipping can take 3-5 business days.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website.

If your order hasn’t been shipped yet, please contact our customer service team as soon as possible to update your delivery address.

In the rare event that your order is lost, please contact us. We will investigate with the courier and, if necessary, send a replacement or issue a refund.

• We apologize for any inconvenience. Please contact us within 48 hours of receiving your order with photographic evidence of the damage, and we’ll arrange for a replacement or refund.

If your order hasn’t arrived within the expected delivery time, please contact our customer service team.

We accept returns within 90 days of receipt. Items must be in their original condition, with tags attached and in their original packaging. Please refer to our detailed Return Policy for more information.

To initiate a return, please email our customer service team at contact@goodiemall.co.uk with your order number and reason for the return. We will provide you with detailed instructions on how to proceed.

No, you do not have to pay for return shipping. We offer free returns as part of our commitment to providing excellent customer service. Simply initiate the return process, and we will provide you with a prepaid return shipping label at no additional cost. This ensures a hassle-free experience for our valued customers.

Once we receive your returned item and inspect it, we will process your refund. The refund will be credited to the original payment method within 5-10 business days. depending on your bank’s policies.

Yes, if you would like to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or refund at no additional cost to you.

If you received an incorrect item, please contact our customer service team. We will provide instructions for returning the item and ensure that you receive the correct one.

No, we do not charge any restocking fees for returned items that meet our return policy criteria. We strive to make the return process as hassle-free as possible for our customers.